Federal T&E Solutions Lead (SAP Concur)

MFG Professionals; Herndon (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

MFG Professionals is seeking a Customer Experience Manager (SAP Concur / T&E) to lead functional consulting for federal clients, coordinating with DoD stakeholders on requirements, design, and deployment.

You will work with an Agile team to map processes, configure systems, test integrations, and provide post-go-live support and optimization. Remote options available for eligible candidates.

Qualifications

• U.S. Citizenship: Must be a U.S. Citizen solely.
• Federal Government or DoD experience required.
• Experience with Travel & Expense (T&E) systems; SAP Concur strongly preferred.
• Functional consulting: proven track record in system implementation, requirements gathering, and business process mapping.
• Hands-on experience working in Agile team environments.

Responsibilities

• Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
• Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
• Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Travel & Expense systems

SAP Concur

Federal Government experience

Functional consulting

Agile

System implementation

Requirements gathering

Business process mapping

Data visualization

Tools

Microsoft Excel

Microsoft Word

Job description

MFG Professionals is seeking a Customer Experience Manager (SAP Concur / T&E) to lead functional consulting for federal clients, coordinating with DoD stakeholders on requirements, design, and deployment.

You will work with an Agile team to map processes, configure systems, test integrations, and provide post-go-live support and optimization. Remote options available for eligible candidates.