Federal T&E CX Lead: SAP Concur & Agile

Professional Recruiting Consultants, Inc.; Herndon (VA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Professional Recruiting Consultants, Inc. seeks a Customer Experience Manager (SAP Concur / T&E Functional Consultant) to lead end-to-end functional consulting for Federal Government clients.

The role blends client engagement with system configuration, testing, and integration coordination. You will work with DoD and federal stakeholders, translate requirements into functional specs, and drive post‑go-live support and improvements.

Qualifications

• U.S. Citizenship: Must be a U.S. Citizen solely.
• Federal Experience: Demonstrated background working with Federal Government or DoD clients.
• Domain Experience: Travel and Expense (T&E) systems experience; SAP Concur preferred.
• Functional Consulting: Proven track record in system implementation, requirements gathering, and business process mapping.
• Hands-on experience working in Agile team environments.

Responsibilities

• Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Translate complex agency requirements into functional specifications and service design artifacts.
• Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.

Skills

Client engagement

Functional consulting

Requirements gathering

Business process mapping

Tools

SAP Concur

Microsoft Excel

Microsoft Word

Job description

Professional Recruiting Consultants, Inc. seeks a Customer Experience Manager (SAP Concur / T&E Functional Consultant) to lead end-to-end functional consulting for Federal Government clients.

The role blends client engagement with system configuration, testing, and integration coordination. You will work with DoD and federal stakeholders, translate requirements into functional specs, and drive post‑go-live support and improvements.