Federal T&E CX Lead – SAP Concur Expert

Omega Point Partners

Herndon (VA)

Hybrid

USD 120,000 - 150,000

Full time

5 days ago

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Job summary

Omega Point Partners is seeking a Customer Experience Manager (SAP Concur / T&E Functional Consultant) to lead end-to-end functional consulting for Federal Government and DoD clients. This onsite/remote role combines client engagement with agile delivery, system configuration, and post-go-live support.

You will translate agency requirements into practical T&E configurations, design service artifacts, and guide stakeholders through implementation, testing, and ongoing optimization, ensuring a

Qualifications

U.S. Citizenship: Must be a U.S. Citizen solely.
Federal Experience: Demonstrated background working with Federal Government or DoD clients.
Domain Experience: Travel and Expense (T&E) systems experience required; hands-on SAP Concur preferred.
Functional Consulting: Proven track record in system implementation, requirements gathering, and business process mapping.
Hands-on experience working in Agile team environments.

Responsibilities

Functional Consulting: Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
Client Engagement: Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
Solution Architecture & Artifacts: Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
System Testing & Support: Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
Post-Go-Live Support: Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
Data Visualization: Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Client engagement

Agile teamwork

Requirements gathering

Business process mapping

System implementation

Tools

SAP Concur

Microsoft Excel

Microsoft Word

Job description

You will translate agency requirements into practical T&E configurations, design service artifacts, and guide stakeholders through implementation, testing, and ongoing optimization, ensuring a

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