Federal T&E CX Manager (Concur)

Eckceptional Search

Herndon (VA)

Hybrid

USD 110,000 - 140,000

Full time

5 days ago

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Job summary

Eckceptional Search is seeking a Customer Experience Manager (SAP Concur / T&E Functional Consultant) to drive federal government and DoD projects from requirements through go-live and beyond. The role blends functional consulting with client engagement, agile delivery, and system configuration to deliver compliant, user-friendly T&E solutions.

You will lead sessions with government stakeholders, translate requirements into actionable specs, and coordinate testing and integration activities.

Qualifications

Experience in end-to-end functional consulting for Travel & Expense (T&E) systems.
Strong ability to engage government stakeholders and manage client expectations.
Proven skills in requirements gathering, business process mapping, and system configuration.
Hands-on Agile teamwork and collaboration with cross-functional teams.

Responsibilities

Lead end-to-end functional consulting activities, including requirements gathering, design, configuration, testing, and integration coordination.
Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations across project workstreams.
Translate agency requirements into functional specifications and compliant T&E configurations (SAP Concur).
Coordinate functional testing, integration workflows, defect resolution, and overall system QA.
Provide post-go-live support, user experience optimization, and ongoing customer experience enhancements.
Analyze operational data and develop visual insights to support project decisions.