Federal T&E CX Lead (SAP Concur)
We Do The Search
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
We Do The Search is seeking a Customer Experience Manager to lead functional consulting for SAP Concur and Travel & Expense implementations within Federal Government and DoD engagements. This onsite/remote role requires coordinating agile teams, gathering requirements, and shaping configurations to improve user experiences.
The successful candidate will engage government stakeholders, translate needs into actionable design artifacts, and provide post-go-live support and data-driven insights to
Qualifications
- U.S. Citizenship required.
- Federal Government or DoD experience.
- Experience with Travel & Expense systems (SAP Concur preferred).
- Functional consulting: implementation, requirements gathering, and mapping.
- Hands-on experience in Agile environments.
Responsibilities
- Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
- Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
- Translate agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
- Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
- Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
- Analyze operational data and develop visual insights to support project decisions and client deliverables.
Skills
Tools
Job description
We Do The Search is seeking a Customer Experience Manager to lead functional consulting for SAP Concur and Travel & Expense implementations within Federal Government and DoD engagements. This onsite/remote role requires coordinating agile teams, gathering requirements, and shaping configurations to improve user experiences.
The successful candidate will engage government stakeholders, translate needs into actionable design artifacts, and provide post-go-live support and data-driven insights to
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