Federal Travel & Expense CX Manager (SAP Concur)

Talent Solutions Partners

Herndon (VA)

Hybrid

USD 110,000 - 140,000

Full time

6 days ago

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Job summary

Talent Solutions Partners seeks a Customer Experience Manager (SAP Concur / T&E) to lead federal government-focused implementation and engagement. The role blends functional consulting with client relationships, guiding agencies through requirements, design, configuration, testing, and post go-live support.

The candidate will work with an Agile team, translate complex needs into actionable specs, coordinate integrations, and drive user-focused improvements across the project lifecycle.

Qualifications

Experience leading end-to-end functional consulting for Travel & Expense projects.
Proven ability to gather requirements and map business processes.
Strong engagement with federal government or DoD stakeholders.

Responsibilities

Lead end-to-end functional consulting activities including requirements, design, configuration, testing and integration coordination.
Facilitate working sessions with government stakeholders and manage expectations.
Translate agency requirements into functional specs and service design artifacts.
Coordinate testing, integration workflows, defect resolution, and QA.
Provide post-go-live support and optimize user experiences.
Analyze data to create visual insights for project decisions.

Skills

Functional Consulting

Agile

Client Engagement

Data Visualization

System Testing

Requirements Gathering

SAP Concur

Tools

SAP Concur

MS Excel

Job description

The candidate will work with an Agile team, translate complex needs into actionable specs, coordinate integrations, and drive user-focused improvements across the project lifecycle.

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