Federal CX Lead, SAP Concur & T&E (Remote/Onsite)

Talent Match Recruiting

Herndon (VA)

Hybrid

USD 110,000 - 150,000

Full time

4 days ago

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Job summary

Talent Match Recruiting is seeking a Customer Experience Manager to lead end-to-end functional consulting for SAP Concur and Travel & Expense implementations for Federal Government and DoD clients. You’ll work with an Agile team to map requirements, configure systems, test integrations, and support post go-live activities.

In this role, you’ll engage stakeholders, translate complex agency needs into practical configurations, and help drive user adoption and process improvements across the

Qualifications

U.S. Citizenship: Must be a U.S. Citizen solely.
Federal Government or DoD experience.
Experience with Travel and Expense (T&E) systems; SAP Concur preferred.
Proven track record in system implementation, requirements gathering, and business process mapping.
Hands-on experience working in Agile teams.

Responsibilities

Functional Consulting: Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
Client Engagement: Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
Solution Architecture & Artifacts: Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
System Testing & Support: Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
Post-Go-Live Support: Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
Data Visualization: Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Functional Consulting

Agile

SAP Concur

T&E Systems

Federal Experience

Client Engagement

System Integration

Excel

Word

Tools

Excel

Word

Job description

In this role, you’ll engage stakeholders, translate complex agency needs into practical configurations, and help drive user adoption and process improvements across the

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