Federal IT Service Desk Specialist III - Secure Support

Lawelawe Defense Inc; Quantico (VA); On-site; USD 68,000 - 90,000; Full time

Job summary

Lawelawe Defense Inc. seeks an IT Service Desk Specialist III to deliver technical assistance to end users at the Naval Health Clinic in Quantico, VA. You will troubleshoot hardware, software, and systems, respond to inquiries via phone, email or chat, and escalate complex issues to Level 4 or GSC as needed.

The role requires a Secret clearance, DoD 8570-IAT II baseline, and a Security+ CE. Strong customer service and teamwork are essential in this fast-paced environment at Quantico.

Qualifications

• Six (6) years of experience as an IT Service Desk Specialist.
• Bachelor degree required.
• Active secret security clearance required.
• Must be a US Citizen.
• IAT-II level baseline certificate according to DoD 8570.01-M.
• Active CompTIA Security+ CE certification.
• Knowledge of hardware, software, and operating systems.
• Strong customer service skills.
• Effective communication skills.
• Ability to work well under supervision and as part of a team.

Responsibilities

• Answer questions and provide technical assistance to end users for hardware, software, and systems.
• Resolve computer software and hardware problems for users.
• Serve as the contact point for users with issues in software, hardware, and operating systems.
• Provide resolutions for low to moderate technical issues.
• Escalate to higher levels for complex problems as needed.
• Support call overflow during peak times.
• Perform system administrator duties including server administration and security patching.

Skills

IT Service Desk

Customer Service

Communication

Teamwork

Office Software

Education

Bachelor degree

Active DoD 8570.01-M IAT-II baseline

Active CompTIA Security+ CE

Tools

ServiceNow

Job description

Lawelawe Defense Inc. seeks an IT Service Desk Specialist III to deliver technical assistance to end users at the Naval Health Clinic in Quantico, VA. You will troubleshoot hardware, software, and systems, respond to inquiries via phone, email or chat, and escalate complex issues to Level 4 or GSC as needed.

The role requires a Secret clearance, DoD 8570-IAT II baseline, and a Security+ CE. Strong customer service and teamwork are essential in this fast-paced environment at Quantico.