Help Desk Analyst: Enterprise IT Support for Contracts

GCA; Quantico (VA); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Paid Time off includes holidays

Bereavement Leave

Parental Leave

Company Paid STD and LTD

Life and AD&D Insurance

Medical, Prescription, Dental, and Vis

Zusammenfassung

GCA seeks a Help Desk Analyst in Quantico, VA to deliver outstanding IT support for a government client. You will troubleshoot hardware and software, manage user accounts, and coordinate with system admins to resolve incidents.

Applicants should have proven help desk experience, strong Windows desktop support, and DoD 8570 IAT Level II certification (GSEC, Security+ CE, SSCP, or CCNA-Security). TS/SCI clearance is preferred but not required to start.

Qualifikationen

• Proven experience as a Help Desk Analyst or customer service support.
• Strong knowledge of Windows operating systems and desktop support.
• Ability to diagnose and resolve hardware and software issues.
• Active Directory experience preferred.
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security).

Aufgaben

• Provide technical support and troubleshooting assistance to end-users.
• Initiate and resolve service requests and incidents.
• Install, configure, and maintain computer hardware and software.
• Assist with the setup and maintenance of user accounts and permissions.
• Works with system administrators and developers to ensure services/incidents are completed.
• Document all support activities and resolutions in the ticketing system.
• Follow standard operating procedures for incident management and escalation.
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.

Kenntnisse

Customer service

Troubleshooting

Windows desktop support

Active Directory

Incident management

Communication skills

Tools

Active Directory

Jobbeschreibung

GCA seeks a Help Desk Analyst in Quantico, VA to deliver outstanding IT support for a government client. You will troubleshoot hardware and software, manage user accounts, and coordinate with system admins to resolve incidents.

Applicants should have proven help desk experience, strong Windows desktop support, and DoD 8570 IAT Level II certification (GSEC, Security+ CE, SSCP, or CCNA-Security). TS/SCI clearance is preferred but not required to start.