Helpdesk Support III — Onsite TS/Clearance-Ready IT Pro (Quantico)

Agile Defense, Inc.; Quantico (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

Agile Defense, Inc. is seeking a Helpdesk Support III to provide on-site desktop and network support at Quantico, VA.

The role supports about 1,200 users across various devices, with an 8x5x52 schedule, and requires DoD 8570 Level II certification and an active Top Secret clearance. Responsibilities include Tier II support for PCs and JWICS users, incident management per ITIL v4, and coordination with network and software teams to restore services.

Qualifications

• 3 Years of Desktop Support Experience.
• Experience with Windows 11 installation and troubleshooting.

Responsibilities

• Provide local area network support for desktop-related issues on unclassified and classified networks.
• Deliver Tier II support for PC, server, or mainframe applications and hardware.
• Support up to 100 global users of the JWICS system.
• Document, track, and monitor issues to ensure timely resolution per ITIL v4/ITSM standards.

Skills

Desktop Support

Tools

Windows 11

Imaging devices

Intune

Job description

Agile Defense, Inc. is seeking a Helpdesk Support III to provide on-site desktop and network support at Quantico, VA.

The role supports about 1,200 users across various devices, with an 8x5x52 schedule, and requires DoD 8570 Level II certification and an active Top Secret clearance. Responsibilities include Tier II support for PCs and JWICS users, incident management per ITIL v4, and coordination with network and software teams to restore services.