IT Support Specialist II – Secret-Clearance Tech

SteelGate LLC; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

SteelGate LLC seeks an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support across government IT environments at multiple sites (Quantico, Camp Lejeune, Camp Pendleton, Twentynine Palms, Hawaii, Okinawa).

You will troubleshoot Windows workstations, Microsoft 365, Active Directory, printers, and peripherals, document incidents, and escalate when needed while maintaining strong customer service and communication.

Qualifications

• 3–5+ years of progressively responsible IT help-desk or end-user computing experience.
• Active DoD Secret clearance is required.
• DoD 8140/DCWF intermediate level (Security+ or higher) is preferred.
• Experience troubleshooting Windows workstations, laptops, and peripherals.
• Experience supporting Microsoft 365 apps and services.
• Familiarity with enterprise IT service-management/ticketing systems.
• Knowledge of TCP/IP, DNS, DHCP, and network troubleshooting.

Responsibilities

• Provide Tier I/Tier II technical support to users via phone, remote tools, or in-person.
• Receive, document, categorize, prioritize, and resolve incidents in the ticketing system.
• Perform initial triage and determine corrective actions for user-reported issues.
• Troubleshoot hardware, OS, applications, peripherals, printers, and connectivity.
• Provide remote and deskside support for end-user devices.
• Install, configure, and troubleshoot client applications and software.
• Support Microsoft 365 applications and services.
• Assist with user account administration and password management.
• Maintain accurate ticket documentation and escalation notes.
• Coordinate with Systems/Network/Cybersecurity teams as needed.

Skills

Tier I/II support

Windows OS

Microsoft 365

Active Directory

Remote support

Customer service

Ticketing

Documentation

Security awareness

Education

Associate's or Bachelor's degree in IT/related

Security+ or higher (DoD 8140)

Tools

SCCM/MECM

Intune

ServiceNow

PowerShell

AD management tools

Job description

SteelGate LLC seeks an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support across government IT environments at multiple sites (Quantico, Camp Lejeune, Camp Pendleton, Twentynine Palms, Hawaii, Okinawa).

You will troubleshoot Windows workstations, Microsoft 365, Active Directory, printers, and peripherals, document incidents, and escalate when needed while maintaining strong customer service and communication.