Federal Cybersecurity Customer Success Lead

Corelight; Oregon; Hybrid; USD 126,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonus potential

Benefits

Job summary

Corelight is seeking a Federal Customer Success Manager to lead post-sales relationships with U.S. Federal customers, aligning cybersecurity solutions with mission outcomes and long-term retention. You’ll manage risk, drive renewals, and collaborate with Federal Sales and partners to identify expansion opportunities.

You will develop and execute success plans, conduct Executive Business Reviews, and translate government requirements into actionable recommendations that improve outcomes and value.

Qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or related customer-facing role in enterprise SaaS, cybersecurity, or complex tech environments.
• Experience supporting U.S. Federal customers, including civilian agencies, DoD, or Intelligence Community.
• Demonstrated success managing complex customer relationships, driving retention, and growth.
• Understanding of federal procurement processes, contract vehicles, funding cycles, and channel partners.
• Working knowledge of cybersecurity, network security, or security operations to engage technical stakeholders and executives.
• Experience developing customer success plans, leading Executive Business Reviews, and using health/adoption data to drive strategy.

Responsibilities

• Own customer success and retention for federal customers, developing strategies that drive mission outcomes and account growth.
• Build strategic government relationships with agency leadership, security teams, and stakeholders.
• Demonstrate value through Mutual Success Plans, measurable criteria, and Executive Business Reviews.
• Drive renewals and identify growth opportunities with Federal Sales and channel partners.
• Anticipate and mitigate risk using health metrics, adoption signals, and contract timelines.
• Lead cross-functional account strategy with Technical Account Managers, Professional Services, Support, Federal Sales, and Product.

Skills

Customer Success

Strategic Account Management

Enterprise SaaS

Education

Bachelor's degree

Tools

CRM systems

Job description

Corelight is seeking a Federal Customer Success Manager to lead post-sales relationships with U.S. Federal customers, aligning cybersecurity solutions with mission outcomes and long-term retention. You’ll manage risk, drive renewals, and collaborate with Federal Sales and partners to identify expansion opportunities.

You will develop and execute success plans, conduct Executive Business Reviews, and translate government requirements into actionable recommendations that improve outcomes and value.