Strategic Cybersecurity Customer Success Manager

Corelight; Oregon; Ibrido; USD 105.000 - 150.000; Tempo pieno

Descrizione del lavoro

Corelight is seeking a Customer Success Manager to own post-sales outcomes across a portfolio of enterprise cybersecurity customers. You will drive retention, renewals, and growth by aligning Corelight solutions with business goals, coordinating with Sales, Support, and Product to deliver measurable value.

You'll build trusted relationships with executive sponsors and security leaders, develop success plans, and advocate for customers while expanding adoption across networks and environments.

Competenze

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.
• Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.

Mansioni

• Own customer success and retention. Serve as the primary post-sales account owner, developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth.
• Build strategic customer relationships. Establish trusted relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities.
• Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews (EBRs) and ongoing strategic engagement.
• Drive renewals and identify growth opportunities. Proactively manage renewal readiness, address risks to retention, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization.

Conoscenze

Customer Success

Strategic Account Management

Enterprise SaaS

Cybersecurity

CRM tools

Executive Business Reviews

Analytics

Formazione

Bachelor's degree or equivalent

Strumenti

CRM systems

Descrizione del lavoro

Corelight is seeking a Customer Success Manager to own post-sales outcomes across a portfolio of enterprise cybersecurity customers. You will drive retention, renewals, and growth by aligning Corelight solutions with business goals, coordinating with Sales, Support, and Product to deliver measurable value.

You'll build trusted relationships with executive sponsors and security leaders, develop success plans, and advocate for customers while expanding adoption across networks and environments.