Customer Success Manager, Federal

Corelight; Arlington (VA); On-site; USD 126,000 - 180,000; Full time

Job summary

Corelight in Arlington, VA is seeking a Federal Customer Success Manager to own post-sales relationships with U.S. Federal customers, aligning cybersecurity solutions to measurable security and mission outcomes.

You will drive renewals, expand opportunities, and collaborate with agency leadership and mission stakeholders to ensure value realization. This role requires federal market expertise, strategic account management, and cybersecurity knowledge, with a focus on risk mitigation, executive

Qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role in enterprise SaaS, cybersecurity, or complex technology environments.
• Experience supporting U.S. Federal customers, including civilian agencies, DoD, or Intelligence Community organizations, with understanding of government environments.
• Proven track record managing complex customer relationships, driving retention, and identifying opportunities for account growth.
• Understanding of federal procurement processes, contract vehicles, funding cycles, and government contracting and channel partners.
• Working knowledge of cybersecurity, network security, or security operations with credibility to engage technical stakeholders and executives.
• Experience developing customer success plans, leading Executive Business Reviews, and using health/adoption data to drive strategy.
• Strong communication and cross-functional collaboration skills; ability to navigate complex stakeholder environments.

Responsibilities

• Own customer success and retention for federal customers, developing strategies to achieve long-term retention and growth.
• Build strategic government relationships with agency leadership and mission stakeholders.
• Demonstrate and validate customer value through Mutual Success Plans and Executive Business Reviews.
• Drive renewals and identify growth opportunities in federal accounts.
• Mitigate customer risk using health metrics, adoption signals, and contract timelines.
• Lead cross-functional account strategy with Technical Account Managers, Professional Services, Support, Federal Sales, and Product.
• Turn customer insights into action by translating federal requirements into actionable recommendations.
• Maintain accurate success plans, stakeholder maps, and account strategies using AI-enabled tools.

Skills

Customer Success

Strategic Account Management

Federal government experience

Cybersecurity knowledge

CRM platforms

Data-driven decisions

Cross-functional collaboration

Communication skills

Executive Business Reviews

Education

Bachelor's degree

Tools

CRM systems

Job description

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Federal Customer Success Manager who understands the unique needs of government customers and can connect our cybersecurity solutions to measurable security and mission outcomes. As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. You'll build trusted relationships with agency leadership, cybersecurity teams, and mission stakeholders to ensure customers realize measurable value from their investment in Corelight.

This is an individual contributor role for someone who combines federal market expertise, commercial acumen, and cybersecurity knowledge. You'll help government customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.

What You'll Do

• Own customer success and retention. Serve as the primary post-sales account owner for federal customers, developing and executing success strategies that drive measurable mission outcomes, long-term retention, and account growth.
• Build strategic government relationships. Establish trusted relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders, aligning Corelight's solutions with their cybersecurity priorities.
• Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized value through Executive Business Reviews (EBRs) and ongoing engagement with government stakeholders.
• Drive renewals and identify growth opportunities. Proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to identify expansion opportunities.
• Anticipate and mitigate customer risk. Use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute plans that protect customer relationships and revenue.
• Lead cross-functional account strategy. Partner with Technical Account Managers, Professional Services, Support, Federal Sales, and Product to deliver a coordinated customer experience with clear ownership throughout the customer lifecycle.
• Turn customer insights into action. Represent the voice of federal customers internally, translating mission requirements, security priorities, and emerging needs into actionable recommendations that improve customer outcomes.
• Drive operational excellence. Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while using customer success platforms, data, and AI-enabled tools to improve efficiency and effectiveness.

What You'll Bring

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with an understanding of government customer environments.
• Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth.
• Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners.
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage technical stakeholders, agency leadership, and executive decision-makers.
• Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy.
• Strong communication, relationship-building, and cross-functional collaboration skills, with the judgment to navigate complex stakeholder environments, manage competing priorities, and drive results.
• Proficiency with CRM and customer success platforms, with an interest in using data, automation, and AI to improve customer outcomes and operational efficiency.
• Bachelor's degree in a relevant field or equivalent practical work experience.

Notice of Pay Transparency: The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range: $126,000 USD - $180,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

We are looking forward to meeting you. Check us out at www.corelight.com