Enterprise Cybersecurity Customer Success Manager

Corelight; Austin (TX); On-site; USD 105,000 - 150,000; Full time

Job summary

Corelight, based in Austin, TX, is seeking a Customer Success Manager to steward a portfolio of enterprise customers in cybersecurity. You will own post-sale relationships, drive renewal readiness, and translate technical outcomes into measurable business value.

You'll collaborate with Sales, Product, Support, and engineering to deliver a coordinated customer experience, develop Executive Business Reviews, and identify expansion opportunities.

Qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.
• Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers.
• Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy.
• Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels.
• A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results.
• Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency.
• Bachelor's degree in a relevant field or equivalent practical work experience.

Responsibilities

• Own customer success and retention.
• Build strategic customer relationships.
• Demonstrate and validate customer value.
• Drive renewals and identify growth opportunities.
• Anticipate and mitigate customer risk.
• Lead cross-functional account strategy.
• Turn customer insights into action.
• Drive operational excellence.

Skills

Customer Success

Strategic account mgmt

Enterprise SaaS

Cybersecurity knowledge

CRM platforms

Communication

Education

Bachelor's degree

Job description

Corelight, based in Austin, TX, is seeking a Customer Success Manager to steward a portfolio of enterprise customers in cybersecurity. You will own post-sale relationships, drive renewal readiness, and translate technical outcomes into measurable business value.

You'll collaborate with Sales, Product, Support, and engineering to deliver a coordinated customer experience, develop Executive Business Reviews, and identify expansion opportunities.