Cybersecurity Customer Success Manager: Growth & Renewals

Corelight; New York (NY); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Equity

Bonus potential

Job summary

Corelight is seeking a Customer Success Manager to own post-sales relationships, drive value, and advocate for customers across a portfolio. You will partner with executives, security leaders, and cross-functional teams to ensure measurable outcomes and renewals while unlocking growth opportunities.

You will lead strategic engagements, develop value-driven plans, and leverage data to demonstrate ROI and product utilization.

Qualifications

• 3+ years in Customer Success, Strategic Account Management, or related role in enterprise SaaS/cybersecurity/complex tech environments.
• Experience managing enterprise customer relationships, driving retention, and growth.
• Commercial acumen to map technical solutions to business outcomes.

Responsibilities

• Own customer success and retention and drive measurable outcomes, retention, and growth.
• Build strategic relationships with executive sponsors and security leaders, aligning Corelight solutions to business priorities.
• Demonstrate and validate customer value through Mutual Success Plans and Executive Business Reviews (EBRs).
• Drive renewals and identify growth opportunities with Sales based on ROI and product utilization.
• Identify risks early using health metrics and engagement data, and mitigate to protect relationships and revenue.
• Lead cross-functional account strategy with Technical Account Managers, Professional Services, Support, Sales, and Product.
• Translate customer feedback into actionable recommendations that improve outcomes.
• Maintain accurate success plans, stakeholder maps, and account strategies with AI-enabled tools.

Skills

Customer success

Strategic account management

Commercial acumen

Cybersecurity knowledge

Executive communication

Data analysis

CRM tools

Education

Bachelor's degree or equivalent experience

Tools

CRM platforms

AI-enabled tools

Job description

Corelight is seeking a Customer Success Manager to own post-sales relationships, drive value, and advocate for customers across a portfolio. You will partner with executives, security leaders, and cross-functional teams to ensure measurable outcomes and renewals while unlocking growth opportunities.

You will lead strategic engagements, develop value-driven plans, and leverage data to demonstrate ROI and product utilization.