Federal Customer Success Manager - Drive Security Outcomes

Corelight; Washington (District of Columbia); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Corelight is seeking a Federal Customer Success Manager to own post-sales relationships with U.S. Federal customers, driving measurable value and renewals. You will build trusted agency-level partnerships and align cybersecurity solutions with mission objectives.

You will collaborate with Federal Sales, PS, Support, and Product to deliver a coordinated customer experience and drive growth in a complex government environment.

Qualifications

• 3+ years in Customer Success, Strategic Account Management, or equivalent.
• Experience supporting U.S. Federal customers (civilian, DoD, IC).
• Proven ability to manage complex relationships and drive retention and growth.
• Understanding federal procurement processes and contracting.
• Ability to engage executives and technical stakeholders.

Responsibilities

• Own customer success and retention for federal customers.
• Build strategic government relationships with agency leadership and security teams.
• Demonstrate value through Executive Business Reviews and measurable outcomes.
• Drive renewals and identify expansion opportunities with Federal Sales.
• Lead cross-functional account strategy with product, services, and support.

Skills

Customer Success

US Federal experience

Account management

Cross-functional collaboration

Communication

CRM platforms

Cybersecurity awareness

Education

Bachelor's degree

Tools

CRM software

Job description

Corelight is seeking a Federal Customer Success Manager to own post-sales relationships with U.S. Federal customers, driving measurable value and renewals. You will build trusted agency-level partnerships and align cybersecurity solutions with mission objectives.

You will collaborate with Federal Sales, PS, Support, and Product to deliver a coordinated customer experience and drive growth in a complex government environment.