Federal Cybersecurity Success Strategist

Corelight; Arlington (VA); On-site; USD 126,000 - 180,000; Full time

Job summary

Corelight in Arlington, VA is seeking a Federal Customer Success Manager to own post-sales relationships with U.S. Federal customers, aligning cybersecurity solutions to measurable security and mission outcomes.

You will drive renewals, expand opportunities, and collaborate with agency leadership and mission stakeholders to ensure value realization. This role requires federal market expertise, strategic account management, and cybersecurity knowledge, with a focus on risk mitigation, executive

Qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role in enterprise SaaS, cybersecurity, or complex technology environments.
• Experience supporting U.S. Federal customers, including civilian agencies, DoD, or Intelligence Community organizations, with understanding of government environments.
• Proven track record managing complex customer relationships, driving retention, and identifying opportunities for account growth.
• Understanding of federal procurement processes, contract vehicles, funding cycles, and government contracting and channel partners.
• Working knowledge of cybersecurity, network security, or security operations with credibility to engage technical stakeholders and executives.
• Experience developing customer success plans, leading Executive Business Reviews, and using health/adoption data to drive strategy.
• Strong communication and cross-functional collaboration skills; ability to navigate complex stakeholder environments.

Responsibilities

• Own customer success and retention for federal customers, developing strategies to achieve long-term retention and growth.
• Build strategic government relationships with agency leadership and mission stakeholders.
• Demonstrate and validate customer value through Mutual Success Plans and Executive Business Reviews.
• Drive renewals and identify growth opportunities in federal accounts.
• Mitigate customer risk using health metrics, adoption signals, and contract timelines.
• Lead cross-functional account strategy with Technical Account Managers, Professional Services, Support, Federal Sales, and Product.
• Turn customer insights into action by translating federal requirements into actionable recommendations.
• Maintain accurate success plans, stakeholder maps, and account strategies using AI-enabled tools.

Skills

Customer Success

Strategic Account Management

Federal government experience

Cybersecurity knowledge

CRM platforms

Data-driven decisions

Cross-functional collaboration

Communication skills

Executive Business Reviews

Education

Bachelor's degree

Tools

CRM systems

Job description

Corelight in Arlington, VA is seeking a Federal Customer Success Manager to own post-sales relationships with U.S. Federal customers, aligning cybersecurity solutions to measurable security and mission outcomes.

You will drive renewals, expand opportunities, and collaborate with agency leadership and mission stakeholders to ensure value realization. This role requires federal market expertise, strategic account management, and cybersecurity knowledge, with a focus on risk mitigation, executive