Customer Service Representative II

Taku Health Services, LLC; Chicago (IL); Hybrid; USD 26,491 - 39,743; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Taku Health Services, LLC is seeking a Customer Service Representative II in Chicago, IL to support the General Services Administration's Fleet Management Office. This position requires handling moderately complex inquiries and providing assistance to Federal customers. It's a hybrid role with responsibilities including responding to customer inquiries and assisting with vehicle renting procedures.

Candidates should have 3-5 years of relevant experience and strong proficiency in Microsoft Office, with a competitive salary range of $19.23 to $28.85 per hour, alongside a comprehensive benefits package.

Qualifications

• 3-5 years of customer service, logistics, or call center experience.
• Familiarity with federal vendor verification systems preferred.
• Experience in fleet management or equipment rental environments preferred.

Responsibilities

• Respond to inquiries via phone, e-mail, and chat.
• Provide routine information on GSA Fleet and STR procedures.
• Resolve complex customer and vendor issues.
• Assist with billing and transaction discrepancies.

Skills

Proficient in Microsoft Office Suite

Strong analytical skills

Problem-solving skills

Education

Associate's degree or equivalent experience

Tools

Federal vendor verification systems

Google Suite tools

Job description

Job Locations

US-IL-Chicago

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.

The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations.

Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Responsibilities

Essential Job Functions:

• Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers.
• Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
• Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
• Resolve complex customer and vendor issues and support escalations.
• Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
• Perform vendor verification.
• Assist with billing and transaction discrepancies.
• Provide operational guidance to entry-level representatives.

Qualifications

Necessary Skills and Knowledge:

• Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system.
• Strong analytical and problem-solving skills.
• Demonstrated ability to manage multiple tasks in a dynamic operational environment.

Minimum Qualifications:

• Associate's degree preferred, equivalent experience acceptable.
• 3-5 years of customer service, logistics, or call center experience.

Preferred Qualifications:

• Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred.
• Experience in rental cars, fleet management, or equipment rental environments preferred.
• Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
• Working knowledge consists of basic navigational, formatting and analysis skills.

Pay and Benefits

The pay range for this position is $19.23 to $28.85 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.