GSA Team Lead

Systems Integration, Inc.; Kansas City (MO); Remote; USD 85,000 - 125,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Team Lead in Kansas City, MO. The role involves overseeing operations and ensuring compliance with standards while responding to customer inquiries. The ideal candidate has a public trust clearance, excellent communication skills, and experience in customer service. This position supports a remote Government Program Management office and requires a detail-oriented professional who can thrive in a fast-paced environment.

Qualifications

• Must have a public trust clearance.
• Excellent verbal and written communication skills are essential.
• Proficiency with CRM systems, especially Salesforce.
• Ability to manage customer interactions effectively.
• Associate's Degree and 3 years of relevant experience or 5 years in the field required.
• Capability to troubleshoot basic technical issues
• Background in supply chain or logistics.
• Attention to detail and strong documentation accuracy.
• Ability to work in a fast-paced, metrics-driven environment.
• Associate's Degree and 3 years of relevant experience or 5 years of experience in the primary functional area.
• Certifications Preferred: Customer service, IT Support, or contact center operations certifications (e.g., HDO, CompTIA, Customer service credentials).
• Must be able to pass a federal background check going back 7 years without felonies.
• Must be able to pass a federal credit check.

Responsibilities

• Oversee daily operations of the program.
• Supervise contractor personnel.
• Ensure compliance with performance standards.
• Serve as liaison between contractor and Government.
• Respond to customer inquiries during peak contact periods.

Skills

Public trust clearance

Excellent verbal and written communication skills

Customer interactions management

CRM systems proficiency

Google Workspace usage

Basic technical troubleshooting

Attention to detail

Working in a fast-paced environment

Education

Associate's Degree

Tools

Salesforce

Google Workspace

Job description

Location: Kansas City, MO

Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for a Team Lead to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!

Responsibilities

• Responsible for overseeing daily operations
• Supervises contractor personnel.
• Ensures compliance with performance standards.
• Serves as primary liaison between the contractor and the Government.
• Responds to calls, chats and customer inquiries during peak periods when contact volume exceeds available staffing.

Qualifications

• Must have a public trust clearance and must maintain any required clearances or suitability determinations.
• Excellent verbal and written communication skills.
• Ability to manage customer interactions professionally, efficiently, and with a high degree of accuracy.
• Proficiency with CRM systems, Salesforce preferred.
• Ability to use Google Workspace and other productivity tools.
• Capability to troubleshoot basic technical issues
• Background in supply chain or logistics.
• Attention to detail and strong documentation accuracy.
• Ability to work in a fast-paced, metrics-driven environment.
• Associate's Degree and 3 years of relevant experience or 5 years of experience in the primary functional area.
• Certifications Preferred: Customer service, IT Support, or contact center operations certifications (e.g., HDO, CompTIA, Customer service credentials).
• Must be able to pass a federal background check going back 7 years without felonies.
• Must be able to pass a federal credit check.