Federal Fleet Support Specialist II

Taku Health Services, LLC; Chicago (IL); Hybrid; USD 26,491 - 39,743; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Job summary

Taku Health Services, LLC is seeking a Customer Service Representative II in Chicago, IL to support the General Services Administration's Fleet Management Office. This position requires handling moderately complex inquiries and providing assistance to Federal customers. It's a hybrid role with responsibilities including responding to customer inquiries and assisting with vehicle renting procedures.

Candidates should have 3-5 years of relevant experience and strong proficiency in Microsoft Office, with a competitive salary range of $19.23 to $28.85 per hour, alongside a comprehensive benefits package.

Qualifications

• 3-5 years of customer service, logistics, or call center experience.
• Familiarity with federal vendor verification systems preferred.
• Experience in fleet management or equipment rental environments preferred.

Responsibilities

• Respond to inquiries via phone, e-mail, and chat.
• Provide routine information on GSA Fleet and STR procedures.
• Resolve complex customer and vendor issues.
• Assist with billing and transaction discrepancies.

Skills

Proficient in Microsoft Office Suite

Strong analytical skills

Problem-solving skills

Education

Associate's degree or equivalent experience

Tools

Federal vendor verification systems

Google Suite tools

Job description

Taku Health Services, LLC is seeking a Customer Service Representative II in Chicago, IL to support the General Services Administration's Fleet Management Office. This position requires handling moderately complex inquiries and providing assistance to Federal customers. It's a hybrid role with responsibilities including responding to customer inquiries and assisting with vehicle renting procedures.

Candidates should have 3-5 years of relevant experience and strong proficiency in Microsoft Office, with a competitive salary range of $19.23 to $28.85 per hour, alongside a comprehensive benefits package.