Federal Adoption Engineer – Drive Customer Adoption

Cisco Systems, Inc; North Carolina; Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Cisco ThousandEyes is seeking an exceptional Adoption Engineer to join our Solutions Engineering team. You will act as a post-sale technical consultant, helping customers adopt ThousandEyes and realize measurable value across their networks.

You will collaborate with the Customer Success Specialist and Sales to drive account strategy and identify strategic initiatives. You will deliver adoption playbooks, product trainings, and roadmaps while sharing feedback with the Product team.

Formación

• Bachelor’s degree with 5+ years of related experience.
• Experience in customer-facing technical functions.
• Experience with application and network protocols (HTTP, DNS, TCP/IP, BGP).

Responsabilidades

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase value
• Share customer feedback and enhancement requests with the Product team

Conocimientos

Customer-facing roles

Networking protocols

App & infra

Presentations

Scripting languages

ThousandEyes experience

Cisco familiarity

Educación

Bachelor’s degree +5 years

Master’s degree +3 years

PhD +0 years

Descripción del empleo

Cisco ThousandEyes is seeking an exceptional Adoption Engineer to join our Solutions Engineering team. You will act as a post-sale technical consultant, helping customers adopt ThousandEyes and realize measurable value across their networks.

You will collaborate with the Customer Success Specialist and Sales to drive account strategy and identify strategic initiatives. You will deliver adoption playbooks, product trainings, and roadmaps while sharing feedback with the Product team.