AI-Driven Customer Success & Adoption Specialist

Cisco Systems; Plano (TX); In loco; USD 118.000 - 167.000; Tempo pieno

Descrizione del lavoro

Cisco Systems in Plano, TX is seeking a Customer Success Specialist to drive software adoption and ensure renewals through TAP-based adoption planning and AI-enhanced insights.

You will coordinate with product teams, CSMs, Account Teams, Sales and Partners to align deployments with business goals, deliver technical demos, and enable adoption across multiple Cisco products. The role emphasizes mentorship and trusted advisory relationships to maximize utilization.

Competenze

• English and Spanish required; Portuguese nice to have.
• Bachelor’s degree plus experience in customer success, technical adoption, or related field.
• Certification such as CCNP or equivalent encouraged.

Mansioni

• Lead Technical Adoption Plans (TAPs) aligned to customer goals.
• Facilitate alignment workshops; drive onboarding and renewals.
• Apply AI-driven insights to supervise adoption and suggest improvements.
• Coordinate demos and enablement sessions across multiple Cisco products.
• Mentor junior CSS team members and promote automation of routine tasks.

Conoscenze

English & Spanish

Communication

TechnicalProficiency

Workshop facilitation

Formazione

Bachelor’s degree + 5 years related experience

Master’s degree + 3 years related experience

PhD + 0 years experience

Descrizione del lavoro

Cisco Systems in Plano, TX is seeking a Customer Success Specialist to drive software adoption and ensure renewals through TAP-based adoption planning and AI-enhanced insights.

You will coordinate with product teams, CSMs, Account Teams, Sales and Partners to align deployments with business goals, deliver technical demos, and enable adoption across multiple Cisco products. The role emphasizes mentorship and trusted advisory relationships to maximize utilization.