Adoption Engineer - Federal (US Citizenship Required)

Cisco Systems, Inc.; Herndon (VA); A distancia; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. The Adoption Engineer is a post-sale technical consultant within the ThousandEyes Solutions Engineering team, optimizing adoption and guiding customer roadmaps.

This role engages customers to drive adoption, identify use cases, collaborate with Sales, and share feedback with Product teams to enhance value and capability.

Formación

• Bachelor's degree with 5+ years of related experience.
• Master's degree with 3+ years of related experience.
• PhD with 0+ years of related experience.
• Experience in customer-facing functions such as Technical Support, Solutions Engineering, or Professional Services.
• Experience with application and network protocols (HTTP, DNS, TCP/IP, BGP).

Responsabilidades

• Proactively reach out to customers to build trusted advisor relationships.
• Collaborate with Customer Success Specialist and Sales on account strategy.
• Identify customer strategic initiatives and potential use cases.
• Drive adoption through best practice recommendations and increase value.
• Share customer feedback with Product and deliver updates sessions.

Conocimientos

Customer-facing roles

Network protocols (HTTP, DNS, TCP/IP,B

Application & network infra

Technical presentations

Scripting (Python, Perl, JavaScript)

Educación

Bachelor's degree +5 years

Master's degree +3 years

PhD +0 years

Descripción del empleo

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. The Adoption Engineer is a post-sale technical consultant within the ThousandEyes Solutions Engineering team, optimizing adoption and guiding customer roadmaps.

This role engages customers to drive adoption, identify use cases, collaborate with Sales, and share feedback with Product teams to enhance value and capability.