Trusted Traveler Admin Clerk III – Federal Services

TeleSolv Group; Calais (ME); On-site; USD 28,000 - 32,000; Full time

Job summary

TeleSolv Consulting in Calais, ME seeks a detail-oriented General Clerk III to support the federal program with customer-focused administrative tasks and identity verification. The role requires local residency and the ability to undergo a Tier 4 Public Trust background check.

Responsibilities include greeting applicants, verifying documents, updating program information, and generating daily performance reports for CBP officers and contractor staff. A reliable commute is essential.

Qualifications

• U.S. Citizen with ability to pass an intense background check.
• High school diploma or GED from a recognized institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• Greet and check-in applicants.
• Verify identity and ensure required documents for transactions.
• Provide information on program requirements and enrollment processes.
• Notify Government inspection staff of adverse information.
• Check applicant information against government databases.
• Provide daily performance reports.
• Compile data for daily CBP and contractor activity reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist with creating accounts and submitting online applications.

Skills

Customer service

Administrative experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

TeleSolv Consulting in Calais, ME seeks a detail-oriented General Clerk III to support the federal program with customer-focused administrative tasks and identity verification. The role requires local residency and the ability to undergo a Tier 4 Public Trust background check.

Responsibilities include greeting applicants, verifying documents, updating program information, and generating daily performance reports for CBP officers and contractor staff. A reliable commute is essential.