General Clerk III - 542780

TeleSolv Group; Houlton (ME); On-site; USD 38,000 - 46,000; Full time

Job summary

TeleSolv Consulting seeks a detail-oriented General Clerk III to support federal services in Houlton, ME. The role involves processing Trusted Traveler Program applications, verifying identities, scheduling appointments, and generating daily performance reports.

Local candidates only, with strict interview punctuality and professional attire requirements. The candidate must have a high school diploma or GED and two years of administrative experience, plus proficiency in Microsoft Office.

Qualifications

• U.S. Citizen or U.S. lawful presence per contract requirements.
• Tier 4 Public Trust background investigation is required.
• High school diploma or GED from an accredited institution recognized by the U.S. DOE.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Local candidate requirement: must reside in the Houlton, ME area.

Responsibilities

• Greet and check-in applicants.
• Verify applicant identity and required documents; assist customers and answer general inquiries to prevent back-ups.
• Maintain up-to-date information on program requirements and enrollment processes for staff and the public.
• Notify Government inspection staff of information affecting eligibility.
• Check applicant data against government databases.
• Provide performance reports and daily activity summaries.
• Schedule interview appointments for Trusted Traveler Programs.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, and updates.

Skills

Customer service

Administrative work

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Clerk III - 542780

Department: Federal Services

Employment Type: Full Time

Location: Houlton, ME

Compensation: $20.84 / hour

Description

TeleSolv Consulting is seeking a detail-oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Houlton, Maine area.

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Requirements:

Minimum Requirements:

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.