Fast-Paced Dispatcher: Orchestrate Field Tech Success

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Ashburn (VA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Disability & Life Insurance

Short-term disability options

PTO & paid holidays

Training and advancement

Job summary

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. in Ashburn, VA is seeking a detail‑driven Dispatcher to keep field operations running smoothly.

You’ll schedule and dispatch technicians, prioritize calls by urgency, and communicate clearly with customers to confirm appointments and provide updates. Ideal candidates bring experience in dispatching or scheduling, strong multitasking and organizational skills, and comfort with ServiceTitan or similar software.

Qualifications

• Previous experience in dispatching, scheduling, or a coordination role.
• Strong multitasking and organizational abilities.
• Excellent communication and a customer-first mindset.
• Comfort with dispatching software (ServiceTitan a plus).
• Ability to stay focused in a fast-moving environment.
• High attention to detail and accuracy.

Responsibilities

• Schedule and dispatch field technicians for service calls and projects.
• Prioritize incoming requests by urgency, location, and technician availability.
• Communicate with customers to confirm appointments and provide updates.
• Coordinate with internal teams to allocate resources for emergencies or high-priority calls.
• Track technician progress and adjust schedules as needed.
• Maintain accurate records of service calls and workflow changes.

Skills

Dispatching experience

Multitasking

Organizational skills

Communication

Customer focus

Focus under pressure

Attention to detail

ServiceTitan familiarity

Tools

ServiceTitan

Job description

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. in Ashburn, VA is seeking a detail‑driven Dispatcher to keep field operations running smoothly.

You’ll schedule and dispatch technicians, prioritize calls by urgency, and communicate clearly with customers to confirm appointments and provide updates. Ideal candidates bring experience in dispatching or scheduling, strong multitasking and organizational skills, and comfort with ServiceTitan or similar software.