Dispatcher

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Ashburn (VA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Disability & Life Insurance

Short-term disability options

PTO & paid holidays

Training and advancement

Job summary

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. in Ashburn, VA is seeking a detail‑driven Dispatcher to keep field operations running smoothly.

You’ll schedule and dispatch technicians, prioritize calls by urgency, and communicate clearly with customers to confirm appointments and provide updates. Ideal candidates bring experience in dispatching or scheduling, strong multitasking and organizational skills, and comfort with ServiceTitan or similar software.

Qualifications

• Previous experience in dispatching, scheduling, or a coordination role.
• Strong multitasking and organizational abilities.
• Excellent communication and a customer-first mindset.
• Comfort with dispatching software (ServiceTitan a plus).
• Ability to stay focused in a fast-moving environment.
• High attention to detail and accuracy.

Responsibilities

• Schedule and dispatch field technicians for service calls and projects.
• Prioritize incoming requests by urgency, location, and technician availability.
• Communicate with customers to confirm appointments and provide updates.
• Coordinate with internal teams to allocate resources for emergencies or high-priority calls.
• Track technician progress and adjust schedules as needed.
• Maintain accurate records of service calls and workflow changes.

Skills

Dispatching experience

Multitasking

Organizational skills

Communication

Customer focus

Focus under pressure

Attention to detail

ServiceTitan familiarity

Tools

ServiceTitan

Job description

About Us

At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc., we’ve spent over 42 years building a reputation as the region’s go-to experts for residential home services. With more than 750 team members serving Northern Virginia, Southern Maryland, and DC, we’re proud to deliver comfort, safety, and peace of mind to thousands of homeowners every year.

Why You’ll Love Working Here

• Competitive pay and a comprehensive benefits package
• A supportive, high-energy team that wants to see you succeed
• A fast-paced environment where no two days feel the same
• A respected company with a long-standing legacy of excellence
• Real opportunities to grow your career and advance within the organization

If you’re looking for a workplace where your contributions matter, you’ll feel right at home here.

What We’re Looking For

We’re searching for a driven, detail-oriented Dispatcher who thrives on keeping operations running smoothly. In this role, you’ll be the heartbeat of our daily workflow — coordinating schedules, prioritizing calls, and ensuring our field technicians are exactly where they need to be. Your ability to stay organized, communicate clearly, and think on your feet will directly impact our customers’ experience and our team’s success.

What You’ll Do

• Strategically schedule and dispatch field technicians for service calls and projects
• Prioritize incoming requests based on urgency, location, and technician availability
• Communicate with customers to confirm appointments, provide updates, and deliver top-tier service
• Work closely with internal teams to allocate resources for emergency or high-priority calls
• Track technician progress throughout the day and adjust schedules as needed
• Maintain accurate, up-to-date records of service calls, technician activity, and workflow changes

What You Bring

• Previous experience in dispatching, scheduling, or a similar coordination role
• Strong multitasking and organizational abilities
• Excellent communication skills and a customer-first mindset
• Comfort with dispatching or scheduling software (ServiceTitan experience is a plus)
• Ability to stay focused and effective in a fast-moving, deadline-driven environment
• High attention to detail and accuracy

Benefits & Perks

• Company-paid Medical, Dental, and Vision Insurance
• 401(K) Plan
• Company-paid Long-Term Disability and Life Insurance
• Short-term disability and voluntary life insurance options
• Generous PTO and paid holidays
• Ongoing training, development, and advancement opportunities

F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.

USD $20.00/Hr.

USD $23.00/Hr.