Dispatcher: Fast-Paced Scheduling & Field Support

F.H. Furr; Springfield (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Life Insurance

Short-term Disability

Paid Holidays

Training & Advancement

Job summary

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. is seeking a driven Dispatcher to keep daily operations running smoothly. You’ll coordinate schedules, prioritize calls, and ensure field technicians are where they need to be, delivering excellent service to homeowners.

Ideal candidates bring dispatching or scheduling experience, strong organizational skills, and a customer‑first mindset. Proficiency with ServiceTitan is a plus in this fast‑paced role.

Qualifications

• Previous experience in dispatching, scheduling, or a similar coordination role.
• Strong multitasking and organizational abilities.
• Excellent communication skills and a customer‑first mindset.
• Comfort with dispatching or scheduling software (ServiceTitan experience is a plus).
• Ability to stay focused and effective in a fast‑moving, deadline‑driven environment.
• High attention to detail and accuracy.

Responsibilities

• Strategically schedule and dispatch field technicians for service calls and projects.
• Prioritize incoming requests based on urgency, location, and technician availability.
• Communicate with customers to confirm appointments, provide updates, and deliver top‑tier service.
• Work closely with internal teams to allocate resources for emergency or high‑priority calls.
• Track technician progress throughout the day and adjust schedules as needed.
• Maintain accurate, up‑to‑date records of service calls, technician activity, and workflow changes.

Skills

Dispatching

Scheduling

Coordination

Multitasking

Communication

Tools

ServiceTitan

Job description

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. is seeking a driven Dispatcher to keep daily operations running smoothly. You’ll coordinate schedules, prioritize calls, and ensure field technicians are where they need to be, delivering excellent service to homeowners.

Ideal candidates bring dispatching or scheduling experience, strong organizational skills, and a customer‑first mindset. Proficiency with ServiceTitan is a plus in this fast‑paced role.