Fashion Floor Lead — Customer Experience & Sales

H&M; Upper Leacock Township (PA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Vision coverage

Dental coverage

Employee Assistance Program

401K

Commuter benefits

Job summary

H&M Lancaster Tanger Outlets is seeking a Department Supervisor to help drive sales and the BEST customer experience in the department and store. You will lead in-store execution, ensure visual standards, and support omni-channel initiatives, with a focus on delivering strong customer service and brand values.

The role emphasizes leadership, communication, and collaboration with the Store team to maintain high standards in operations, merchandising, and customer care.

Qualifications

• You’re an emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, analytical problem-solver.
• Motivated by performance and customer-centric service.

Responsibilities

• Support the OMNI customer experience and ensure visual and commercial presentation per guidelines.
• Represent the H&M brand positively during customer interactions and drive sales.
• Identify commercial opportunities with the Department Manager to improve department performance.
• Promote customer loyalty app and in-store sustainability initiatives.
• Oversee fitting room and checkout routines, including returns and exchanges.
• Maintain admin routines for people and operations and ensure legal compliance.

Job description

H&M Lancaster Tanger Outlets is seeking a Department Supervisor to help drive sales and the BEST customer experience in the department and store. You will lead in-store execution, ensure visual standards, and support omni-channel initiatives, with a focus on delivering strong customer service and brand values.

The role emphasizes leadership, communication, and collaboration with the Store team to maintain high standards in operations, merchandising, and customer care.