Sales & Visual Lead: Customer Experience Champion

H&M; Los Angeles (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Commuter benefits

Job summary

H&M is seeking a Department Supervisor in Los Angeles to help achieve store goals by delivering exceptional customer experiences and upholding brand standards. You will lead a team, drive omni-channel initiatives, and ensure accurate merchandising, stock levels, and daily operations.

The role emphasizes leadership, clear communication, data-driven decision-making, and a focus on customer satisfaction, teamwork, and brand-presented shopping experiences in a fast-paced retail environment.

Qualifications

• Emerging leader who takes responsibility and drives results.
• Ambitious and an effective communicator.
• Analytical problem-solver comfortable with numbers.
• Achievement-oriented with a customer-centric mindset.

Responsibilities

• Support sales and profit goals by delivering the Best Customer Experience.
• Promote omni-channel interactions and loyalty initiatives in-store.
• Develop the team, share knowledge, and lead daily/weekly communication.
• Maintain store standards, open/close procedures, and compliance.
• Ensure stylish, accurate product presentation and stock control.

Skills

Leadership

Communication

Analytical

Customer experience

Job description

H&M is seeking a Department Supervisor in Los Angeles to help achieve store goals by delivering exceptional customer experiences and upholding brand standards. You will lead a team, drive omni-channel initiatives, and ensure accurate merchandising, stock levels, and daily operations.

The role emphasizes leadership, clear communication, data-driven decision-making, and a focus on customer satisfaction, teamwork, and brand-presented shopping experiences in a fast-paced retail environment.