Fashion Customer Experience Specialist

Macy's, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Employee Assistance Program

Job summary

Macy’s, Inc. is hiring a Customer Experience Colleague to create personalized shopping experiences in-store and online. You will engage customers, drive cross-category sales, and collaborate with store teams and brand partners.

Responsibilities include maintaining floor readiness, conducting merchandise setup, and leveraging loyalty benefits to grow customer relationships. A positive, service-focused attitude is essential in a fast-paced retail environment.

Qualifications

• At least 2 years of selling or customer experience preferred.
• Flexible availability including weekends and holidays.
• Ability to read and understand employment policies in English.
• Strong communication with customers, coworkers and supervisors.

Responsibilities

• Greet customers, engage, educate, and upsell across categories.
• Maintain a clean, organized sales floor and assist with merchandising.
• Build client relationships via My Client and social media.
• Support operational excellence including floor readiness, events, opening/closing procedures.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Attention to detail

Tools

Cash register

POS system

Job description

Macy’s, Inc. is hiring a Customer Experience Colleague to create personalized shopping experiences in-store and online. You will engage customers, drive cross-category sales, and collaborate with store teams and brand partners.

Responsibilities include maintaining floor readiness, conducting merchandise setup, and leveraging loyalty benefits to grow customer relationships. A positive, service-focused attitude is essential in a fast-paced retail environment.