Customer Experience & Style Consultant

Macy's, Inc.; City of Albany (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Macy's, Inc. seeks a Customer Experience Colleague to deliver personalized shopping experiences in-store and online, prioritizing customer satisfaction and cross-category sales.

You will engage customers with fashion insights, recommend products, and leverage tools like My Client and social media to build relationships while supporting floor readiness, merchandise setup, and events. This role requires strong communication and weekend availability.

Qualifications

• At least 2 years of selling or customer experience preferred.
• Strong communication and interpersonal skills.
• Ability to work across teams and store departments.

Responsibilities

• Create exceptional, personalized shopping experiences across in-store and online channels.
• Drive cross-category sales to support overall business goals.
• Engage with clients and build relationships through loyalty programs and outreach tools.
• Support floor readiness, merchandise setup, and event execution.
• Assist with opening and closing procedures and daily store operations.

Skills

Customer service

Sales oriented

Communication skills

Teamwork

My Client

Social media tools

Tools

My Client CRM

Social media tools

Job description

Macy's, Inc. seeks a Customer Experience Colleague to deliver personalized shopping experiences in-store and online, prioritizing customer satisfaction and cross-category sales.

You will engage customers with fashion insights, recommend products, and leverage tools like My Client and social media to build relationships while supporting floor readiness, merchandise setup, and events. This role requires strong communication and weekend availability.