Guest Experience Specialist – Fashion & Service

Macy's; Hanover (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

401(k) match

Paid time off

Holidays

Employee Assistance Program

Job summary

Macy's in Hanover, MA is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You will engage customers, answer questions, and drive cross-category sales while leveraging digital tools.

You will move between departments, maintain a welcoming floor, and help customers join the loyalty program. The role requires flexible availability, weekend shifts, and a customer-first mindset.

Qualifications

• Customer service experience required.
• Ability to engage customers and drive sales.
• Strong communication and teamwork.
• Comfort with using digital tools and POS systems.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet customers and understand their shopping needs.
• Provide tailored product recommendations.
• Maintain clean, organized sales floor.
• Assist with merchandise moves and price signs.
• Explain Loyalty benefits and signing up new customers.

Skills

Customer service

Sales

Communication

Teamwork

Flexibility

Tools

POS system

Job description

Macy's in Hanover, MA is seeking a Customer Experience Colleague to create personalized shopping experiences across in-store and online touchpoints. You will engage customers, answer questions, and drive cross-category sales while leveraging digital tools.

You will move between departments, maintain a welcoming floor, and help customers join the loyalty program. The role requires flexible availability, weekend shifts, and a customer-first mindset.