Fan Experience & Sales Associate

Fanatics; Santa Clara (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Fanatics is seeking a Retail Associate to deliver exceptional fan experiences on game days and shifts, including pre-game, in-game, and post-game support. You will greet fans, assist with purchases, and maintain store standards while collaborating with teams across Fanatics Commerce.

Join a fast-paced environment where you represent the Fanatics brand, provide top-notch service, and help drive sales and fan engagement during events and daily operations.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and assist with shopping to create a positive experience.
• Make product recommendations based on conversations with fans.
• Ensure fans enjoy a top-notch shopping experience and brand connection.
• Maintain sales floor and stockroom standards with attention to detail.
• Process sales transactions using Fanatics POS.
• Represent Fanatics brand professionally and support management as needed.
• Identify opportunities to improve processes and fan experiences.
• Collaborate across teams to drive shared goals.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Physical stamina

Professional appearance

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Associate to deliver exceptional fan experiences on game days and shifts, including pre-game, in-game, and post-game support. You will greet fans, assist with purchases, and maintain store standards while collaborating with teams across Fanatics Commerce.

Join a fast-paced environment where you represent the Fanatics brand, provide top-notch service, and help drive sales and fan engagement during events and daily operations.