Family Services & Pre-Need Sales Advisor

Sci Corp; Gladstone (MO); On-site; AUD 73,000 - 145,000; Full time

Job summary

SCI is seeking a Family Service Counselor to serve client families, generate revenue, and be the primary contact for families. You will lead prospecting, respond to inquiries, and build trust-based relationships through empathetic, professional service.

The role requires flexible hours, evenings/weekends when needed, and driving frequently. Target compensation ranges from $50,000 to $100,000 annually, with a strong emphasis on customer service and community networking.

Qualifications

• Must pass internal presentation certification within thirty days of hire.
• Ability to work evenings and/or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours and ability to work up to 12 hours in a day.
• Must treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Prospect for new families by networking and referrals, dedicating 1–2 hours daily to lead generation.
• Build relationships with families by listening, communicating respectfully, and addressing needs with value-driven solutions.
• Collaborate with funeral directors and staff to ensure seamless, high-quality service across the care continuum.
• Prepare for appointments and handle all procedures with professionalism and attention to detail.
• Follow up on family questions and requests to maintain satisfaction and trust.
• Educate families on pre-planning benefits to gain referrals and protect relatives.

Skills

Presentation certification

Evenings/weekends availability

Driving frequently

Insurance license

Flexible hours

Empathy and respect

Computer knowledge

Customer service

Education

High school diploma or equivalent

1-2 years of college or equivalent education/experience

Job description

SCI is seeking a Family Service Counselor to serve client families, generate revenue, and be the primary contact for families. You will lead prospecting, respond to inquiries, and build trust-based relationships through empathetic, professional service.

The role requires flexible hours, evenings/weekends when needed, and driving frequently. Target compensation ranges from $50,000 to $100,000 annually, with a strong emphasis on customer service and community networking.