Flexible Hours: Family Service Counselor - Pre-Need & At-Need

S.E. Combined Services of Florida; Fleetwood (Berks County); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

FSA

HSA with company contribution

Sick leave

Disability long-term

Disability life insurance

AD&D insurance

Dependent life insurance

401(k) with company match

Employee assistance program

Job summary

SCI in Fleetwood, PA seeks a Family Service Counselor to generate leads, build lasting relationships with families, and coordinate high-quality aftercare.

You will be the primary contact for funeral home and cemetery clients, requiring empathetic service, presentation of pre-need options, and occasional evenings/weekends. Target compensation $50,000–$100,000 with strong earning potential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of college or an equivalent of education and experience.
• 1–2 years of customer service or sales industry experience preferred.
• Current state/province driver's license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.

Responsibilities

• Lead Generation: prospect daily, obtain referrals, network, present to families, track activity.
• Build Relationships with Families: respond to inquiries, listen, understand needs, provide value, keep in touch.
• Teamwork: collaborate with funeral directors and staff to ensure seamless service, review past contacts.

Skills

Customer service

Sales experience

Presentation skills

Empathy

Communication

Driving

Education

High school diploma or equivalent

1–2 years of college or equivalent

Job description

SCI in Fleetwood, PA seeks a Family Service Counselor to generate leads, build lasting relationships with families, and coordinate high-quality aftercare.

You will be the primary contact for funeral home and cemetery clients, requiring empathetic service, presentation of pre-need options, and occasional evenings/weekends. Target compensation $50,000–$100,000 with strong earning potential.