Inside Sales Counselor – Pre-Need & Family Services

Sci Corp; Lancaster (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

SCI is hiring in Lancaster, CA for a Family Service Counselor. The role centers on serving client families with compassionate, personalized service and driving revenue through pre-need arrangements.

You will generate leads, build trust with families, and collaborate with funeral directors and managers to deliver seamless service. A high school diploma and 1–2 years of customer service or sales experience are preferred, with evening/weekend availability and licensing readiness.

Qualifications

• Customer service experience or sales background preferred.
• Willingness to work evenings and weekends.
• Ability to obtain and maintain an insurance license if required by state.
• Must pass internal certification within 30 days of hire.

Responsibilities

• Lead generation: prospect for 1–2 hours daily and obtain referrals.
• Build relationships with families through timely, respectful communication.
• Prepare for appointments and handle all procedures with professionalism.

Skills

Customer service

Sales

Empathy

Communication

Driving

Certification readiness

Computer literacy

Education

High school diploma or equivalent

1–2 years college or equivalent

Tools

Computers & software

Job description

SCI is hiring in Lancaster, CA for a Family Service Counselor. The role centers on serving client families with compassionate, personalized service and driving revenue through pre-need arrangements.

You will generate leads, build trust with families, and collaborate with funeral directors and managers to deliver seamless service. A high school diploma and 1–2 years of customer service or sales experience are preferred, with evening/weekend availability and licensing readiness.