Empathetic Family Service Counselor - Pre-Need Sales

S.E. Combined Services of Florida; Wichita (KS); Presencial; USD 50.000 - 100.000; Jornada completa

Descripción de la vacante

SCI is seeking a Family Service Counselor to assist client families by coordinating cemetery and pre-need arrangements, and by delivering exemplary personalized service. This role acts as the primary contact for families and drives revenue for the cemetery.

Responsibilities include lead generation, building relationships with families, collaborating with funeral directors and staff, and maintaining accurate records.

Formación

• Must possess a high school diploma or equivalent.
• 1-2 years of college or equivalent education and experience preferred.
• 1-2 years of customer service or sales experience preferred.
• Current driver's license with acceptable driving record.
• Insurance license if required by state/province law.

Responsabilidades

• Lead generation: prospect 1-2 hours daily, obtain referrals from families.
• Network and build community relationships to support sales.
• Explain and present information to families and answer inquiries.
• Develop understanding of family needs and offer value-driven solutions.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and follow up on family concerns and referrals.
• Maintain activity records and track productivity to drive results.
• Build trust-based relationships to earn referrals and educate on pre-planning benefits.

Conocimientos

Empathy

Customer service

Communication

Professionalism

Interpersonal skills

Computer basics

Educación

High school diploma or equivalent

1-2 years of college or equivalent education and experience

1-2 years of customer service or sales experience

Driver's license valid

Insurance license if required

Herramientas

Computers

Descripción del empleo

SCI is seeking a Family Service Counselor to assist client families by coordinating cemetery and pre-need arrangements, and by delivering exemplary personalized service. This role acts as the primary contact for families and drives revenue for the cemetery.

Responsibilities include lead generation, building relationships with families, collaborating with funeral directors and staff, and maintaining accurate records.