Family Service Sales Counselor

Service Corporation International; Kingsport (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International seeks a Family Service Counselor in Kingsport, TN to serve families by driving lead generation, referrals, and community networking. The role focuses on empathetic, personalized service and generating revenue through pre-need and at-need cemetery arrangements.

Responsibilities include presenting to families, maintaining activity levels, building trust, and coordinating with funeral directors to ensure seamless service.

Qualifications

• Education: High school diploma or equivalent; 1–2 years of college or equivalent experience.
• Experience: 1–2 years in customer service or sales preferred.
• Licenses: Driver's license; insurance license if required by state.
• Knowledge/Abilities: Empathy, communication, computer literacy, ability to present and certification driving requirements.

Responsibilities

• Lead generation and daily prospecting (1–2 hours).
• Obtain referrals from families served at the location.
• Network and build community relationships.
• Explain presentations to families and referrals; track activity levels for productivity.
• Build relationships with families and respond to inquiries professionally.

Skills

Lead generation

Prospecting

Networking

Relationship building

Customer service

Sales

Education

High school diploma or equivalent with 1–2 years college

Job description

Service Corporation International seeks a Family Service Counselor in Kingsport, TN to serve families by driving lead generation, referrals, and community networking. The role focuses on empathetic, personalized service and generating revenue through pre-need and at-need cemetery arrangements.

Responsibilities include presenting to families, maintaining activity levels, building trust, and coordinating with funeral directors to ensure seamless service.