Family Service Counselor – Inside Sales

Service Corporation International; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Corporation International in Nashville is looking for a Family Service Counselor to assist families with cemetery arrangements and pre-need planning, delivering personalized care and building trust. The role involves lead generation, referrals, and collaboration with funeral directors to ensure seamless service and revenue growth.

Applicants should have a high school diploma or equivalent, with 1–2 years of college or related experience, plus customer service or sales background.

Qualifications

• High school diploma or equivalent, plus 1–2 years of college or equivalent experience.
• 1–2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within 30 days of hire.

Responsibilities

• Prospect and generate leads 1–2 hours daily.
• Explain and present cemetery and pre-need services to families.
• Network with communities and maintain activity logs for productivity.

Skills

Lead generation

Relationship building

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Job description

Service Corporation International in Nashville is looking for a Family Service Counselor to assist families with cemetery arrangements and pre-need planning, delivering personalized care and building trust. The role involves lead generation, referrals, and collaboration with funeral directors to ensure seamless service and revenue growth.

Applicants should have a high school diploma or equivalent, with 1–2 years of college or related experience, plus customer service or sales background.