Commission-Based Family Service & Pre-Need Sales Counselor

Sci Corp; Kingsport (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Kingsport, TN is seeking a Family Service Counselor to generate revenue through prospective client engagement and by assisting families with cemetery and pre-need arrangements. The role emphasizes empathetic, personalized service and strong community connections.

You will lead generation, build lasting relationships with families, and collaborate with funeral directors and staff to deliver high-quality services. Excellent communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred

Responsibilities

• Prospect for new families by dedicating 1–2 hours daily to outreach.
• Obtain referrals from families served at the location.
• Network with community and civic groups.
• Present information to families and referrals.
• Track activity to ensure productivity.
• Respond to inquiries promptly with empathy and professionalism.
• Build trust-based relationships to encourage referrals.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with attention to detail.
• Educate families on benefits of pre-planning.

Skills

Customer service

Sales

Empathy

Communication

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Job description

Sci Corp in Kingsport, TN is seeking a Family Service Counselor to generate revenue through prospective client engagement and by assisting families with cemetery and pre-need arrangements. The role emphasizes empathetic, personalized service and strong community connections.

You will lead generation, build lasting relationships with families, and collaborate with funeral directors and staff to deliver high-quality services. Excellent communication and organizational skills are essential.