Family Service Counselor: Pre-Need & Relationship Sales

Service Corporation International; Richmond (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Richmond, VA is seeking a Family Service Counselor to guide client families through at need cemetery arrangements and pre-need planning with personalized service. You will be the primary contact for families and contribute to revenue generation for the cemetery.

Responsibilities include lead generation, building relationships with families, and collaborating with funeral directors and staff to ensure high-quality service, empathy, and timely follow-through on

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current driver's license with acceptable driving record.
• Ability to obtain an insurance license if required by state law.

Responsibilities

• Lead Generation: prospecting daily, obtaining referrals, networking, presenting to families, tracking activity.
• Build Relationships with Families: respond promptly, listen, diagnose needs, stay in touch, and educate on pre-planning.
• Teamwork: collaborate with funeral directors, location managers, and staff to deliver high quality service.

Skills

Customer service

Sales

Relationship building

Communication

Empathy

Driving

Teamwork

Education

High school diploma or equivalent

1-2 years college or equivalent

Tools

Microsoft Office

Presentation software

Job description

Service Corporation International in Richmond, VA is seeking a Family Service Counselor to guide client families through at need cemetery arrangements and pre-need planning with personalized service. You will be the primary contact for families and contribute to revenue generation for the cemetery.

Responsibilities include lead generation, building relationships with families, and collaborating with funeral directors and staff to ensure high-quality service, empathy, and timely follow-through on