Family Service Counselor - Pre-Need & Sales

Service Corporation International; Jackson (MS); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Jackson, MS, seeks a Family Service Counselor to support families by arranging cemetery services and pre-need plans while driving revenue through commissions.

You will prospect, build relationships with families, present options, and coordinate with funeral directors to ensure seamless service delivery. The role requires strong communication, empathy, and sales skills, with flexibility for evenings or weekends.

Qualifications

• Requires a high school diploma or equivalent.
• 1-2 years of college or equivalent experience preferred.
• Customer service or sales experience is advantageous.

Responsibilities

• Lead generation: prospect 1–2 hours daily and obtain referrals from families served.
• Build relationships with families through empathetic, timely communication and follow-up.
• Present options and educate families on pre-planning benefits and services.
• Coordinate with funeral directors and staff to ensure seamless service delivery.
• Maintain activity logs and prepare for appointments with professionalism.

Skills

Lead generation

Customer service

Communication skills

Networking

Presentation skills

Empathy

Time management

Driving

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Service Corporation International in Jackson, MS, seeks a Family Service Counselor to support families by arranging cemetery services and pre-need plans while driving revenue through commissions.

You will prospect, build relationships with families, present options, and coordinate with funeral directors to ensure seamless service delivery. The role requires strong communication, empathy, and sales skills, with flexibility for evenings or weekends.