Family Service Counselor — Compassionate Pre-Need Sales

Service Corporation International; Suffolk (VA); Presencial; USD 50.000 - 100.000; Jornada completa

Descripción de la vacante

Service Corporation International in Virginia is seeking a Family Service Counselor to serve families by providing personalized support, generating revenue for the cemetery, and acting as the primary contact. You will lead generation, obtain referrals, build relationships with families, and coordinate with funeral directors to deliver seamless, high-quality service.

The role requires strong customer service, the ability to work evenings/weekends, and a valid driver’s license; salary ranges

Formación

• High school diploma or equivalent; plus 1-2 years of college or education.
• 1-2 years of customer service or sales experience preferred.
• Must have a valid driver's license with acceptable driving record.
• Willing to work evenings/weekends and drive frequently.
• Ability to obtain an insurance license if required by state.

Responsabilidades

• Lead generation and prospecting 1-2 hours daily.
• Obtain referrals from families served.
• Explain and present to families and referred clients.
• Build relationships with families and respond promptly.
• Prepare for appointments and maintain professionalism.
• Collaborate with funeral directors and staff to deliver high-quality service.
• Follow through on customer problems and requests.
• Educate families on pre-planning benefits.

Conocimientos

Customer service

Sales

Prospecting/Lead generation

Communication skills

Educación

High school diploma or equivalent, 1-2 years of college

Herramientas

Computers & software

Descripción del empleo

Service Corporation International in Virginia is seeking a Family Service Counselor to serve families by providing personalized support, generating revenue for the cemetery, and acting as the primary contact. You will lead generation, obtain referrals, build relationships with families, and coordinate with funeral directors to deliver seamless, high-quality service.

The role requires strong customer service, the ability to work evenings/weekends, and a valid driver’s license; salary ranges