Family Service Counselor - Pre-Need Planning & Support

Service Corporation International; Shepherdsville (KY); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Shepherdsville, KY seeks a Family Service Counselor to serve funeral home and cemetery families by delivering personalized service and generating revenue. You will be the primary contact for families, explaining options for memorial services and pre-need arrangements.

Responsibilities include prospecting, obtaining referrals, presenting services, building lasting relationships, and coordinating with directors to ensure seamless, compassionate support through

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation and prospecting for 1-2 hours daily.
• Obtain referrals from families served; network with communities.
• Explain and present services to families served and referred.
• Maintain activity levels to ensure productivity.
• Build trust-based relationships with families and respond to inquiries.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on family needs and educate on pre-planning benefits.

Skills

Empathy

Customer service

Presentation skills

Relationship building

Communication

Flexibility

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computers

Basic software skills

Job description

Service Corporation International in Shepherdsville, KY seeks a Family Service Counselor to serve funeral home and cemetery families by delivering personalized service and generating revenue. You will be the primary contact for families, explaining options for memorial services and pre-need arrangements.

Responsibilities include prospecting, obtaining referrals, presenting services, building lasting relationships, and coordinating with directors to ensure seamless, compassionate support through