Family Service Counselor - Pre-Need Sales

Service Corporation International; East Ridge (TN); Sur place; USD 50 000 - 100 000; Plein temps

Résumé du poste

Service Corporation International in East Ridge, TN is hiring a Family Service Counselor to support families by arranging at-need and pre-need cemetery services and by driving revenue for the location. The role emphasizes personalized, empathetic service and strong client communication.

Responsibilities include lead generation, building lasting relationships with families, and collaborating with funeral directors and staff to ensure seamless, high-quality service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Driver's license with acceptable driving record; insurance license if required by state.

Responsabilités

• Lead generation: prospecting, referrals, networking, and presenting to families.
• Build relationships with families: respond to inquiries, listen, and tailor solutions.
• Teamwork: coordinate with funeral directors and staff to provide seamless service.
• Prepare for appointments and ensure professional execution of all procedures.

Connaissances

Customer service

Sales experience

Computer knowledge

Formation

High school diploma

College coursework 1-2 years

Outils

CRM software

Description du poste

Service Corporation International in East Ridge, TN is hiring a Family Service Counselor to support families by arranging at-need and pre-need cemetery services and by driving revenue for the location. The role emphasizes personalized, empathetic service and strong client communication.

Responsibilities include lead generation, building lasting relationships with families, and collaborating with funeral directors and staff to ensure seamless, high-quality service.