Family Service & Pre-Need Consultant

Service Corporation International; Oklahoma City (OK); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is hiring a Family Service Counselor in Oklahoma City, OK. You will serve families by providing personalized funeral and cemetery planning services, focusing on pre-need arrangements and revenue generation for the location.

You will lead generations, gather referrals, present to families, and build lasting relationships through empathy and professional communication. Candidates should be ready to work evenings/weekends and obtain any required licenses.

Qualifications

• Must be able to pass the Company's internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends every month
• Knowledge of computers and some software
• Customer service and sales experience or aptitude preferred

Responsibilities

• Lead generation with minimum 1–2 hours of prospecting daily
• Obtain referrals from families served and build community relationships
• Explain and present to families served and referred families
• Maintain and track activity levels to ensure productivity
• Build relationships with families and respond to inquiries promptly
• Prepare for appointments and perform procedures with professionalism
• Follow through on customer problems and requests
• Educate families on the benefits of pre-planning to gain referrals
• Collaborate with funeral directors, location managers, and staff to provide seamless service
• Review past services to support current needs and sales
• Share family concerns with SCI team

Skills

Customer service skills

Empathy and respect

Communication skills

Presentation certification

Computer literacy

Ability to work evenings/weekends

Occasional driving

Education

High school diploma or equivalent / 1–2 years of college

Job description

Service Corporation International is hiring a Family Service Counselor in Oklahoma City, OK. You will serve families by providing personalized funeral and cemetery planning services, focusing on pre-need arrangements and revenue generation for the location.

You will lead generations, gather referrals, present to families, and build lasting relationships through empathy and professional communication. Candidates should be ready to work evenings/weekends and obtain any required licenses.