Family Service Counselor: Pre-Need & Aftercare

Service Corporation International; Gotha (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Gotha, FL seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning. You will act as the primary contact, deliver personalized service, generate revenue, and build trust-based relationships.

Qualified candidates have a high school diploma with 1–2 years of college, strong customer service or sales experience, and the ability to work evenings and weekends.

Qualifications

• Empathy and strong customer service skills are essential.
• Clear communication and active listening are required.
• Ability to upsell and meet sales targets.
• Build and maintain trust-based relationships with families.
• Collaborate with funeral professionals to deliver seamless service.

Responsibilities

• Prospect and generate leads with a minimum daily prospecting time.
• Obtain referrals from families served.
• Network with community and civic groups.
• Present options and educate families on pre-need and at-need services.
• Maintain activity logs and meet productivity goals.
• Build relationships with families and respond promptly to inquiries.
• Prepare for appointments and follow through on requests.

Skills

Empathy & customer service

Communication

Sales/upselling

Relationship building

Teamwork

Education

High school diploma + 1–2 years college or equivalent

Job description

Service Corporation International in Gotha, FL seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning. You will act as the primary contact, deliver personalized service, generate revenue, and build trust-based relationships.

Qualified candidates have a high school diploma with 1–2 years of college, strong customer service or sales experience, and the ability to work evenings and weekends.