Family Service Counselor - Pre-Need & Aftercare Sales

S.E. Combined Services of Florida; Pelham (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. You will generate leads, build trust with families, and collaborate with funeral staff to deliver compassionate, personalized service.

The role requires strong customer service and communication skills, flexible hours, and the ability to work evenings or weekends. Compensation includes commission-based incentives with a broad earning potential.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent education/experience.
• Current driver's license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation: prospect daily and obtain referrals from families served.
• Build relationships with families through timely, empathetic communication and attentive service.
• Collaborate with funeral directors, location managers, and staff to ensure seamless, high quality service.

Skills

Prospecting

Networking

Customer service

Communication

Empathy

Driving

Education

High school diploma or equivalent

1-2 years of college or education and experience

Tools

Microsoft Office

Job description

S.E. Combined Services of Florida is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. You will generate leads, build trust with families, and collaborate with funeral staff to deliver compassionate, personalized service.

The role requires strong customer service and communication skills, flexible hours, and the ability to work evenings or weekends. Compensation includes commission-based incentives with a broad earning potential.